We are hiring a Japanese-speaking IT Helpdesk Specialist to support end users for a leading client in the aviation secto
採用情報
| 職種 | 販売・接客サービス |
|---|---|
| 勤務地 | Kuala Lumpur |
| 勤務日・勤務時間 | Rotational shift |
| 資格・経験 | What Makes You A Good Fit: Proficiency in Japanese language (spoken and written) is essential for this role. Minimum 2 years experience in a service desk, helpdesk, or IT support environment. Solid understanding of Windows and Microsoft Office suite. Familiarity with core networking fundamentals such as IP addressing, DNS, DHCP, and VPN connectivity. Exposure to incident management or ticketing systems (e.g., ServiceNow, Jira, Remedy, or similar tools). Proven ability to analyze issues and deliver effective technical solutions. Strong interpersonal skills with a focus on user support and service excellence. |
| 待遇 | Attractive compensation package Additional monthly allowance 12 days Annual Leave 12 days Medical Leave Medical Insurance Relocation Assistance is provided Opportunity to work with a globally recognized aviation company Career growth in a structured and professional support environment |
Provide IT helpdesk support to end users in Japanese via phone, email, and ticketing systems.
Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
Support enterprise applications and business-critical systems.
Diagnose and resolve network-related issues (LAN/WAN, VPN, Wi-Fi, connectivity).
Log, track, and manage incidents using ITSM tools (e.g., ServiceNow, Remedy, Jira).
Escalate unresolved issues with proper documentation and follow-up.
Ensure adherence to SLA, compliance, and security standards.
Provide timely updates and maintain clear communication with users.
Assist with user account management, access control, and system configurations.
Able to work in rotational shifts.
Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
Support enterprise applications and business-critical systems.
Diagnose and resolve network-related issues (LAN/WAN, VPN, Wi-Fi, connectivity).
Log, track, and manage incidents using ITSM tools (e.g., ServiceNow, Remedy, Jira).
Escalate unresolved issues with proper documentation and follow-up.
Ensure adherence to SLA, compliance, and security standards.
Provide timely updates and maintain clear communication with users.
Assist with user account management, access control, and system configurations.
Able to work in rotational shifts.
企業情報
| 企業名 | Arvion Services |
|---|---|
| WEBサイト |
https://arvionservices.com/ |
At Arvion, we revolutionize the way businesses operate by delivering world-class Business Process Outsourcing (BPO) solutions from the heart of Malaysia. Specializing in Customer Service Outsourcing, Back-Office Support, and Recruitment Process Outsourcing, we help organizations enhance efficiency, elevate customer experiences, and accelerate growth.
With a focus on innovation, agility, and excellence, Arvion is the trusted outsourcing partner for companies looking to thrive in an ever-evolving market.
With a focus on innovation, agility, and excellence, Arvion is the trusted outsourcing partner for companies looking to thrive in an ever-evolving market.
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+6011 341 8187
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